Think about your most enjoyable experiences as a customer.
Maybe you love going to the farmers' market and admiring the colorful, carefully arranged produce. Or perhaps you like strolling through electronics showrooms, comparing similar products side-by-side. Maybe you enjoy chatting with a stylist at your local boutique—one who knows just what you like and what looks good on you.
What is it, exactly, that makes them enjoyable? It's simple, really: We enjoy these experiences because they are emotional and personal.
In "What Customer Experience Means in 2021" we'll show you how by putting the customer at the center of every decision, you'll be able to transform and grow your business.
