Large majorities of consumers now rely on product or service reviews when deciding what to buy. In fact, according to recent survey data, online reviews are the single largest influence on purchases, more than price, proximity or word of mouth. Perhaps because of this (and their influence on rankings), fake reviews are a growing problem. Analysis from Fakespot found pervasive review fraud on Amazon — in some cases constitute the majority of reviews in a category (e.g., electronics). Overall, 30 percent of reviews on Amazon were found to be "inauthentic and unreliable." That extends to retail sites such as Walmart (52 percent) and Sephora (32 percent). There are also lots of fake reviews on Google, although the problem hasn't been quantified. Of the major online platforms, Yelp takes the fastest and strongest action against review fraud. Google and Amazon's efforts have been uneven at best. But recently the FTC penalized an Amazon seller who purchased positive reviews. That may signal a more aggressive enforcement posture going forward – let's hope so. Greg Sterling Contributing Editor, Search Engine Land Want your moment on the Soapbox? Email walmeida@thirddoormedia.com |